At Tess Builds, we strive to deliver your creative products quickly and safely. Please review our shipping policy below:

1. Processing Time

   • Orders are typically processed within 2–3 business days after payment confirmation.

   • Customized or made-to-order products may take additional time, which will be communicated at checkout.

2. Shipping Methods & Delivery

   • We partner with trusted carriers to ensure timely and secure delivery.

   • Standard shipping usually takes 5–10 business days, depending on your location.

   • Expedited shipping options are available at checkout for faster delivery.

3. Shipping Charges

   • Shipping costs are calculated based on order weight, size, and destination.

   • Free shipping may apply for orders above a specified amount (displayed during checkout).

4. International Shipping

   • We ship to selected international locations. Delivery times and fees vary by destination.

   • Customers are responsible for any customs duties, taxes, or import fees applicable in their country.

5. Order Tracking

   • Once shipped, customers receive a tracking number via email to monitor their order.

6. Delays & Issues

   • While we aim for timely delivery, external factors (weather, customs, courier delays) may cause unexpected delays.

   • If your package does not arrive within the expected timeframe, please contact our support team.